Job Details

We are currently seeking a Helpdesk Agent - Remote in US to join our team in Shreveport, Louisiana (US-LA), United States (US). The Remote Helpdesk Agent is responsible for providing telephone/email/ and remote diagnostic technical support of hardware, systems, sub-systems and/or applications for customers. Answers questions about installation, operation, configuration, customization, and usage of assigned products. Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementation. - - This is a remote helpdesk role based in the US. Only US applicants will be considered. The shift is Monday through Friday 8 am 5 pm Central Time Zone. Responds to customer technical problems/issues related to hardware, software and networking via e-mail and phone Assists customers by diagnosing problems and providing resolutions for technical and service issu...Agent, Technical Support, Customer Experience, Remote, Customer Service, Skills