Job Details

Account Manager is responsible for contacting all customers whose Rental Agreements have expired and working with them to maintain the account. This position requires extensive telephone activity, but is more focused on sales than collections.

The primary goal of the Account Manager is to re-sell the Rental Agreement and educate the customer, rather than solely collecting payments.

This role offers great pay and benefits, making it a valuable opportunity.

Prior experience in sales, rental, account management, collections, rent-to-own, or automotive sales is helpful for success in this position.

Requirements / Responsibilities

The main responsibilities include, but are not limited to:

• Contact customers with expired Rental Agreements to discuss their needs and expectations, often via phone, and possibly visit their residence to discuss the account or retrieve merchandise.
• Demonstrate diligence, urgency, impartiality, and consistency in account management.
• Follow up with references on accounts that do not respond.
• Send letters according to the mail program.
• Identify opportunities to renew customer agreements.
• Schedule voluntary merchandise turn-ins when renewing the Rental Agreement is unlikely.
• Handle field collections and de-installations.

We offer competitive pay, commissions, bonuses, and a comprehensive benefits package.

Requirements include:

• Valid State Driver's License with a clean driving record.

We conduct drug screening and background checks.

Experience in sales, rental, account management, collections, rent-to-own, or automotive sales is important for success.

Special Instructions

Please do not send emails, resumes, or make calls.

Application Process: Submit a ZippyApp application, which may include the Common Employment Application, Resume, and Cover Letter. In your Cover Letter, briefly describe yourself and why you'd be a great addition to our team.

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