Job Details

JOB SUMMARY
Creates a warm and friendly atmosphere for our guests by providing fast, friendly and courteous service to customers while taking orders and serving beverages; picks up empty glasses and returns them to the proper assigned area; and assists in the preparation of drink orders as required.
GENERAL REQUIREMENTS:
* Must be at least 21 years of age.
* High school diploma or GED required.
* Skilled in basic math in order to count money and present change correctly.
* Knowledge of guest charge procedures.
* Must possess excellent customer service and communication skills.
* Able to work at a fast pace in mentally and physically stressful situations.
* Knowledgeable of or able to learn tray service, cocktail ingredients.
* Available to work required schedule which may include nights, weekends, holidays and overtime.
* Must be able to read, write, speak and understand English.
Essential Job Functions:
* Ensures player satisfaction at all times.
* Provides personalized service and uses guest name.
* Resolves service problems according to Service Recovery guidelines.
* Serves as ambassador of goodwill while working and at customer and public relations functions; may appear in publicity photos.
* Actively promotes casino events and programs.
* Works closely with Caesars Rewards to promote new card sign ups and relay benefits.
* Provides fast, friendly, professional beverage service to casino guests.
* Supplements tray with extra product to provide immediate or interim guest satisfaction.
* Monitors guest consumption of alcohol and intervene as needed according to Responsible Alcohol Management training and property guidelines.
* Promotes guests' sense of luck on gaming floor by sincerely wishing customers luck and minimizing wait time.
* Takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks and presents drinks to guests.
* Handles money according to departmental procedure.
* Maintains a general knowledge of alcohol by brand and cocktails by ingredients.
* Ability to work well with others, including but not limited to, servers, bartenders, bar backs, supervisors, and managers.
* Maintains a clean and stocked workstation.
* Clears empty glasses from workstation/area.
* Services guests according to the company standard sequence of service.
DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:
PHYSICAL & MENTAL:
* Able to respond to visual and auditory cues.
* Able to lift and carry up to 20 pounds constantly while gripping necessary items (glasses, pens, pads, garnishments, money, etc.).
* Able to walk at least 2 miles during shift.
* Able to bend, stoop, and twist when serving cocktails, standing and walking for periods up to 8 hours.
WORK ENVIRONMENT:
* Able to work in areas containing secondhand smoke, high noise levels and bright lights.
* Able to work at a fast pace in often crowded/noisy environment.
CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.