Job Details

Overview

Responsible for leading the entire operations and team members of the HR department. Develops, implements, and manages operational goals and monitors achievement of performance and profit objectives.

Responsibilities

• Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving internal and external guest satisfaction.
• Develops and maintains productive, informative, and respectful relationships that support achievement of business-focused results with assigned departments.
• Serve as business partner to various client groups.
• Understands the organizational structure for each department; develops and maintains knowledge of the business unit needs; and provides HR support to team members at all levels of the organization. Assist in directing responsibility for ensuring that property SLAs are followed and met.
• Identifies and develops strategies for client groups with respect to turnover, retention, staff development, engagement, employee relations, guest service, compensation, wellness and performance management issues. Establishes partnerships with local workforce development groups, colleges and community outreach organizations.
• Responsible for assisting in the budget process for the department and providing recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to managers.
• Partners with top HR executive to determine Human Resources strategy.
• Analyzes property trends and metrics related to engagement, turnover, staff development, etc., in partnership with HR team and develops solutions, programs and policies as necessary.
• Manages and resolves employee and/or labor relations issues; conducts investigations in cases of grievances, harassment, employee concerns or EEOC issues.
• Maintains knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.
• Provides performance management guidance/counsel to client groups and their teams to ensure compliance with law, regulations and internal policy/procedure.
• Maintains current knowledge of HR policies, programs, laws and regulations.
• Develops reports and other key metrics, including monthly HR Scorecard, Strategic Plan or other identified HR analytics.
• Facilitates training and development programs and delivers results that correspond with established goals. Analyzes results from programs and redirects as necessary for talent development purposes.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Responsible for ensuring compliance with regulatory requirements within area of responsibility and reporting potential issues to Executive Management / GM.
• Maintains strict confidentiality in all departmental and company matters.
• This job has supervisory responsibilities.

Qualifications

• Bachelor's degree (B.A./B.S.) in human resources management or related field from four-year college or university; ten or more years' experience as a Human Resources Business Partner; or equivalent combination of education and experience.
• PHR/SPHR SHRM-CP or a professional certification in Human Resources preferred.
• Able to relocate to most property(ies) within the Penn Entertainment Brand.
• Proficient computer skills including Microsoft Office software (Word, PowerPoint, Excel and Outlook); iCIMS and Ultipro experience a plus.
• Must have excellent organizational and communication skills.
• Ability to maintain a high level of confidentiality.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Demonstrated intermediate level of competence in the areas of ambition, customer service, engagement, leadership, business reasoning and emotional intelligence.
• Flexibility to work all shifts including holidays, nights, and weekend hours as business needs dictate.

Additional Information

Equal Opportunity Employer