Job Details

Director of Hospital Operations

At University Veterinary Hospital, part of the Suveto network of hospital, we absolutely love pets, and we love people too. Everything we do at our hospital in Shreveport, LA is influenced by our desire to make life better for pets and their human families. We strive to be our clients trusted partner in pet care, by providing their pets' needs for a long full life. We are looking for a Director of Hospital Operations to join our team!

The Director of Hospital Operations is responsible for overseeing the operational efficiency and quality of medical services throughout the practice.

*Signing Bonus*

DUTIES AND RESPONSIBILITIES:

• Provide patient care, surgical/dental, animal restraint, laboratory, and x-ray responsibilities when needed.
• Assist technicians/assistants, doctors, PCC, and ACA's when
• Surgical support; including dental prophylaxis and full-mouth dental radiographs, anesthetic induction and monitoring, surgical preparation and postoperative care
• Navigate within the PIMS to perform any task needed and document appropriately in medical records.
• Provides logistical support, course development, delivery, evaluation, process measurements, and cost management.
• Plans weekly medical team L10, monthly combined DVM/Tech meetings and keeps written notes of discussions and decisions.
• Oversee all medical staff scheduling while maintaining business
• Maintains confidentiality of the business and financial status of the
• Understands and incorporates proper labor costs for the medical
• Conducts medical audits and collaborates with the Practice Manager and Medical
• Ensures training implementation with the medical team is consistent and
• Provides performance
• Offers leadership development education, including continuing education, training and
• Responsible for client conflict resolution pertaining to medical
• Assists with recruiting and hiring new team
• Contributes to the development and forward motion of the organization's purpose and UVH's mission

REQUIREMENTS AND QUALIFICATIONS:

• Minimum of 35 years of clinical veterinary hospital experience, with a strong understanding of medical, surgical, and patient care workflows.
• At least 2 years of proven leadership or supervisory experience in a veterinary or medical setting, preferably within a multi-departmental hospital structure.
• Demonstrated proficiency in PIMS/ezyVet or equivalent veterinary practice software, including reporting, scheduling, and performance tracking.
• Strong knowledge of hospital operations, including workflow design, staff training, and operational efficiency.
• Comprehensive understanding of OSHA regulations, controlled substance management, and hospital safety protocols.
• Skilled in triage, patient restraint, medication administration, venipuncture, and anesthesia monitoring; ability to assist in clinical areas as needed.

CORE COMPETENCIES:

• Exceptional verbal and written communication; proven ability to collaborate effectively with DVMs, technicians, and administrative staff.
• Strong organizational and time-management skills with the ability to multitask in a fast-paced hospital environment.
• Leadership acumen able to develop, mentor, and hold teams accountable while maintaining a positive and supportive culture.
• Analytical mindset with ability to interpret financial reports and labor costs to guide operational decisions.
• Client-facing professionalism with skill in conflict resolution and maintaining composure under pressure.
• Adaptable and solutions-oriented, comfortable navigating change and guiding others through it.
• Commitment to confidentiality, ethical conduct, and hospital mission alignment.

EDUCATION:

• High school diploma or equivalent required.
• Associate or bachelor's degree in Veterinary Technology, Business Administration, or a related field preferred.
• Continuing education in leadership, team development, or veterinary management strongly encouraged.

Benefits:

Our employment package for full-time employees includes paid time off, paid holidays, medical, dental and vision insurance, pet care discounts, 401K with a true match up to 4%. In addition, all full-time hospital team members receive VSOP grants, SUVETO'S VETERINARY STOCK OWNERSHIP PLAN, at no cost to team members. VSOP is an ownership program that tracks the value of the entire Suveto organization.

University Veterinary Hospital, part of the Suveto network of hospitals, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.