Job Details

Accounting Support Tier I

The Accounting Support Tier I role will assist pharmacies in skillfully operating their PioneerRx software, focusing on internal teamwork to benefit both the company and our customers. Working in a call center environment, you will handle support tickets efficiently, provide guidance on day-to-day accounting operations and assist with basic functionality and accounting features within the PioneerRx Pharmacy Software. As a vital member of the Support team, you will serve as an invaluable resource for both pharmacies and PioneerRx. This is a full-time position available Monday through Friday offering shifts that range between the hours 8:00 AM and 6:00 PM CST, with potential opportunities for after-hours coverage, including possible weekend shift rotations.

Key Duties

• Provide support for Tier I workbook activities.
• Triage support tickets related to, but not limited to basic level accounting functionality and features within PioneerRx Pharmacy Software.
• Manage incoming customer support tickets effectively and in a timely manner
• Independently resolve software issues and enjoy boosting customers' satisfaction with PioneerRx, one phone call at a time
• Manage customer relationships with professionalism and devotion
• Document and maintain detailed records in our internal ticketing system of all interactions with customers
• Troubleshoot, test, and document potential programming bugs for QA
• Collaborate/escalate more complex issues, as necessary, with other Support Staff, Accounting Leads, Support Manager, or different departments (i.e., Development), as appropriate, to respond to or resolve the issue

Education/Training

• High school diploma or equivalent required.
• Associates, BA, or BS in Accounting or related field, or equivalent years of experience is beneficial for this position.

Required Work Experience/Skills

• Excellent oral and written communication, interpersonal, and active listening skills, with the ability to write clear, concise, and factual notes on customer interactions.
• Strong analytical and creative problem-solving skills to quickly resolve customer issues, with the ability to leverage prior case history when determining next steps
• Ability to work collaboratively within a team and independently prioritize and complete tasks with minimal supervision.
• Self-motivated to become more knowledgeable about the Company's products and services, as well as the pharmaceutical industry.
• High level of professionalism and strong personal interaction skill
• Working knowledge of Microsoft Office Suite of Products.

Preferred Work Experience/Skills

• Expert understanding of phone communication skills, including a professional and confident speaking tone.
• Expert understanding of how to efficiently manage time and multi-task
• Advanced knowledge with troubleshooting and problem solving
• Knowledge of finance law, GAAP, standards, laws, and regulations
• Working knowledge of detailed financial analysis
• Proven experience streamlining accounting processes
• Understanding of banking processes

Discretionary Judgment

• Uses independent judgment and discretion based upon the employee's experience in the position.
• Uses good judgment and possesses ethical work values

Physical Demands, Working Conditions, and General Employment Guidelines

• Moderate to high levels of stress may be experienced in the performance of the job.
• Position is performed in a general office environment, home office, or approved remote workspace where physical work includes sitting, standing, reaching, kneeling, bending.

Equipment

• Daily use of the Microsoft Teams (phone), computer, printer, and other routine office equipment
• Internet access is required. For in-office employees, the company provides internet access.
• For those approved for remote work, the employee is responsible for ensuring their own internet access and minimum specification requirements.

Safety to Self and Others

• Little responsibility for the safety of others. The job is performed in an office setting where there are no hazardous materials or equipment.

Working Conditions/Hazards

• Position is performed in an open office environment or approved remote work location

Work Location

• Shreveport, LA - Onsite

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.