Job Details

Job Summary:

The Courtesy Monitor is responsible for promoting a safe, respectful, and welcoming environment for all patrons. This role involves observing and reporting inappropriate behavior, reminding guests of facility rules and policies, and providing excellent customer service to ensure a positive experience for all.

Key Responsibilities:

• Politely enforce facility rules, policies, and guidelines.

• Monitor assigned areas to identify and address inappropriate behavior or safety concerns.

• Provide assistance and guidance to guests, answering questions and resolving minor issues.

• Respond calmly and effectively to conflicts or complaints, escalating when necessary.

• Conduct regular walkthroughs of the facility to ensure cleanliness and order.

• Document incidents and report unsafe or disruptive behavior to management or security.

• Work collaboratively with staff to ensure a safe and respectful environment.

• Maintain a visible and approachable presence to deter misconduct.

Qualifications:

• High school diploma or equivalent preferred.

• Prior experience in customer service, hospitality, or facility monitoring is a plus.

• Strong interpersonal and communication skills.

• Ability to remain calm and courteous in high-pressure or confrontational situations.

• Dependable and punctual with a professional demeanor.

• Capable of standing or walking for extended periods.

Working Conditions:

• Indoor/outdoor work depending on facility.

• May require evening, weekend, or holiday shifts.

• Occasional exposure to loud environments or crowds.

All employment offers are contingent upon the successful completion of a background check and drug test.