Job Details

Overview

• Participate in workplace communications
• Comply with racing industry ethics and integrity
• Organize workplace information
• Basic administrative duties such as filing, data entry, and transcribing
• Conduct payroll approvals with ADP for Racing Staff
• Process new hires and rehires and communicate with Human Resources Department with any needs
• Various Racing Office duties performed not limited to and all other teamwork on the property
• Assist Director of Racing with emails to various vendors

• Evaluates and directs all Team Members, providing guidance, support, and leadership as necessary to accomplish established objectives while on duty.
• Provides supervision to Team and ensures the delivery of an exceptional experience for the guests.
• Actively participates in the recruitment, hiring, onboarding, training, coaching, progressive discipline, and retention of racing staff.
• Monitors and approves Payroll for racing staff.
• Enthusiastically promotes racing and racing related events.
• Evaluates operating procedures, recommends changes, and implements changes approved by property Leadership.
• Executes department directives, objectives, and communication including regular pre shifts as needed.
• Monitors all activities to ensure the safeguarding of property assets.
• Observes workflow and provides feedback to positively impact the effective use of labor in all areas based on observations during the shift.
• Work in conjunction with other related departments to ensure all issues and irregularities are addressed/resolved.
• Shares and communicates current and relative information to Directors.
• Is aware of all upcoming special events and promotions property wide.
• Provides excellent customer service to guests to ensure their complete satisfaction, interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset.
• The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.
• The ability to work safely. This includes clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions.
• Maintain regular attendance at scheduled shift and staff meetings.
• Maintain professionalism and a friendly and approachable demeanor throughout the shift.
• Assist with training/mentoring of new team members as requested.
• Maintain all appearance standards in accordance with established uniform and appearance guidelines.
• Inform leadership of any irregularities and unusual situations when they occur.
• Ability to keep a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment.
• Is honest in all interactions and displays a high degree of integrity.
• Ability to work independently with little to no supervision or as part of a team is required.
• Must be and remain compliant with all legal or company regulations for working in the industry.