Job Details

Program Coordinator - Veteran & Military Educational Services

This position is for a full-time, 12-month, unclassified, in-person staff position located on-site at our Bossier Campus. Salary commensurate with credentials and experience. In order to be considered for employment, applicant must attach the required documentation to the application or email to: ...@bpcc.edu. Required documentation includes college transcripts and three (3) letters of recommendation for employment. If employed by Bossier Parish Community College, official transcripts must be provided. Any questions regarding this posting may be directed to ...@bpcc.edu or 318-###-####. Bossier Parish Community College is an Equal Employment Opportunity Employer.

Minimum Qualifications:

• Associate degree required; bachelor's degree preferred.
• Knowledge of military education benefit process is preferred.
• Two (2) years of experience performing clerical tasks of routine difficulty, including preparing and maintaining records.
• Effectively use technology and computer software programs with proficiency in Microsoft applications.
• Excellent communication, organization, and interpersonal skills needed with the ability to make small group presentations as well as remarkable skill in interacting with students on a one-on-one basis.

Job Specification:

This position supports the coordination and delivery of education benefits and services for military-affiliated students across all campuses. The Program Coordinator assists the Director in VA certification processes, manages day-to-day operations of the Veterans Resource Center, and helps facilitate outreach, compliance, and student support initiatives aligned with federal and state regulations.

Job Duties and Other Information:

• Serve as a frontline contact for military-affiliated students, faculty, and staff across all campuses regarding education benefits and services.
• Support the daily operations of the Military & Veterans Resource Center, including maintaining supplies, scheduling visits, and cultivating a student-centered environment.
• Complete all mandatory annual training for BPCC and for School Certifying Officials (SCOs).
• Stay informed of relevant VA benefit policies, state and federal regulations, and institutional procedures; assist with implementing updates under the guidance of the Director.
• Assist in conducting orientations for students using GI Bill, Tuition Assistance, MyCAA, and related programs, and assist with benefit-related questions throughout the academic year.
• Maintain accurate records and data spreadsheets of current and former benefit-using students for tracking, reporting, and audit purposes.
• Support the certification process by entering data into the VA's Enrollment Management (EM) system, including student enrollment, term dates, and program information, as directed by the Director.
• Assist with updating and reviewing VA-approved academic programs in coordination with the State Approving Agency and ensuring accuracy in WEAMS.
• Calculate and submit tuition and fee data based on VA billing guidelines; assist in verifying benefit eligibility and ensuring timely processing.
• Support the Director in reporting enrollment changes, drops, graduations, and mitigating circumstances to the VA; enter appropriate data into the student information system.
• Maintain organized records to assist with audit preparation and compliance reporting for the VA and State Approving Agency.
• Collaborate with Financial Aid, the Business Office, and other departments to resolve benefit overlaps, prevent account purges, and reconcile student accounts.
• Update military portals such as AFVEC with relevant academic term data and course information as needed.
• Apply appropriate attribute codes in the student information system to track military-affiliated students.
• Pull and analyze COGNOS reports related to academic standing, attendance, and military-affiliated student activity.
• Assist in coordinating outreach, orientation, registration, and graduation events for military-affiliated students.
• Participate in local veteran job fairs and community engagement activities to promote services and build partnerships.
• Support training efforts for academic advisors and staff related to military education benefits.
• Provide assistance to deployed students and their instructors by managing military orders and coordinating academic accommodations.
• Assist the Director in submitting National Guard student academic progress reports to the appropriate state liaisons.
• Monitor GPA and enrollment for students with benefits requiring academic standing verification.
• Support the administration of military-specific scholarships and recognition items, such as honor cords for graduates.
• Assist with campus-based military-related events and serve as a point of contact for the Military Student Organization.
• Participate in campus events and activities outside of regular business hours, including evenings and weekends, as needed.
• Perform other duties as assigned in support of Enrollment Management and Student Services Division and military-affiliated student success.