Job Details

Program/Project Manager Lead

The Program/Project Manager Lead will establish, build, and lead the Program Management Office (PMO) for a high-growth revenue cycle management company. This role is accountable for corporate governance, organizational structure to support scalable growth, and integrated project and change management practices that enable successful delivery of new workforce, technology, and client implementation initiatives. The PMO Lead ensures projects are delivered on time and within scope, and that organizational change is understood, adopted, and sustained.

Key Responsibilities

• PMO Development, Governance, and Change Leadership: Design and build the PMO from the ground up, establishing governance, standards, and methodologies aligned to the companys growth strategy.
• Define and enforce project and portfolio governance, including intake, prioritization, approvals, and change control processes.
• Embed structured change management into the PMO framework, including impact assessments, stakeholder engagement, communications, and training for all major initiatives.
• Partner with senior leaders to ensure organizational changes tied to new clients, new workforce models, and technology solutions are effectively adopted and sustained.

Project Management Framework and Templates

• Create scalable PMO processes, playbooks, and templates for implementation projects involving new workforce deployments, new clients, and new or enhanced technology.
• Determine which efforts require dedicated project managers and which can be led by business owners using standardized self-service toolkits, templates, and checklists.
• Establish consistent approaches for scope, schedule, risk, issue, dependency, and change management across all projects.

Team Building, Coaching, and Change Capability

• Build and lead a high-performing team of project managers and project coordinators; recruit, onboard, coach, and mentor to elevate project and change capabilities.
• Provide training and coaching to business leaders and subject matter experts on core project and change management practices to enable self-led initiatives where appropriate.
• Foster a culture that embraces change, continuous improvement, and accountability to business outcomes.

Executive Reporting, Insights, and Growth Enablement

• Develop executive-level portfolio dashboards and reporting that provide visibility into project status, benefits, risks, resource utilization, and change/adoption metrics.
• Use project and change data to identify trends, bottlenecks, and opportunities that support double-digit revenue and margin growth.
• Ensure alignment of the project portfolio with strategic priorities, including new client launches, service expansion, technology enablement, and workforce.

Education & Experience

• Bachelor's degree in Business, Healthcare Administration, Finance, or related field (or equivalent experience).
• Minimum 7-10 years of project management experience, preferably in healthcare revenue cycle, medical billing or EHR/PM system implementation.
• PMP, Lead Six Sigma, or equivalent certification preferred.

This position is fully remote and will be required to travel as required for in-person meetings. Eligible for medical/dental/vision first of the month after date of hire. PTO and 401k with a match!