Job Details

Remote Operations Associate

The Remote Operations Associate provides 24/7 remote monitoring of the RWE North American renewable energy fleet. Remote Operators will interface with teams including Generation Dispatch, Operations, Engineering, IT, OT, Plant Controls, and SCADA Operations to achieve success.

Role Responsibilities:

• Monitor North American (NA) operating sites from the 24/7 Remote Operation Center (ROC)
• Provide notification of RWE energy technology, including but not limited to Wind, Solar, and Energy Storage Systems (ESS), events and issues to Dispatch, Operations, and Engineering teams as needed
• Monitor RWE energy technology, including but not limited to Wind, Solar, and Energy Storage Systems (ESS), events, and address status changes per ROC procedures
• Receive and respond to instructions from RWE personnel, concerning RWE energy technology operations, in accordance with ROC procedures
• Complete required ROC and OEM training
• Develop a working knowledge of OEM SCADA systems and other fleet monitoring tools
• Work or cover 12-hour shifts over days/nights/weekends and holidays
• Participate in cross-team training on specific topics, systems, and processes
• Perform ad-hoc data reporting to assist in the preparation of various reports regarding turbine operation and performance
• Remotely troubleshoot and diagnose operational and technical issues, and communicate to Operations and Engineering, as detailed by ROC procedures

Job Requirements and Experiences:

• Hold a High School Diploma or equivalent
• A minimum of 2 years of work experience in a technical-related position with at least 1 year of experience in power operations, power control, SCADA operations, renewable energy, or a similar environment
• Preferred: Experience with renewable energy troubleshooting tools/software listed below:
• ToolboxST
• Toolkit
• Fluence
• SMA
• TMEIC
• Power Electronics
• Substitution: A Bachelor's degree in Engineering from an accredited school may substitute for 2 years of work experience. An AS/AA degree in Engineering Technology or a Bachelor's degree in Business from an accredited school may substitute for 1 year of technical experience
• Ability to walk, climb, and stand extensively during the workday
• Ability to work within tight deadlines
• Ability to work independently and as part of a team
• Strong interpersonal skills, with the ability to manage customer relationships
• Demonstrated desire to learn about the Company and the renewables space
• Excellent proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook) and Teams
• Strong leadership and communication, and the ability to meet deadlines
• Strong organization skills and ability to coordinate multiple tasks and deliverables
• Ability to multitask, while working independently and as part of a team
• Motivated self-starter, goal-oriented, and strong problem-solving abilities
• Proven ability to empathize, build relationships, and effectively communicate with people from a diverse set of backgrounds
• Responds well to direction, is easy to challenge and develop, and is coachable
• Is detail-oriented, has strong business acumen, and a sound understanding of business concepts

Work Environment:

This position is an office-based role with some travel and visits to other RWECE offices and field locations. The employee must be able to sit, walk, or stand for long durations of time.

Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays. Eligible employees also participate in short-term incentives, in addition to salary.