Job Details

Job Description:

IT Service Delivery team is responsible for Incident, Problem, and Change Management. The ideal candidate will be able to multitask and is comfortable working in a face-paced environment with short timelines and high visibility from our clients and internal customers. This person will interface regularly with our Business Relationship Managers (BRMs), Infrastructure Portfolio Managers (IPMs) and other senior business leaders while responding to process improvement suggestions or questions.

Key Requirements

1. Experience with ServiceNow
2. Experience in Metrics/Reporting with ServiceNow and/or PowerBI
3. Bachelor's Degree or equivalent relevant experience
4. In-depth conceptual and practical knowledge related to IT Infrastructure & Operations
5. Demonstrated analytical and problem-solving skills with strong attention to detail.
6. Ability to drive projects forward with limited oversight.
7. 5+ years of supporting IT operations in a large-scale environment.
8. 3+ years of Major Incident Management/leading Major Incident bridges
9. 3+ years of Problem Management.
10. Strong understanding of ITIL Framework, Incident, Problem, and Change Management Processes
11. IT Project Management experience