Job Details

Job Description:

At Sparklight, a Cable One brand, we prioritize keeping our customers and associates connected to what matters most. For our associates, this means building a rewarding career, respecting the communities we serve, focusing on health and wellness, achieving a healthywork/life balance, and fostering an open and inclusive workplace.

As a Senior Technician, you will deliver top-notch support by carrying out new customer installations, repairing equipment, and troubleshooting issues. This position offers a clear career path with numerous opportunities for growth and learning.

What you will do to contribute to the company's success

• Ensure high-quality connectivity for Sparklight by troubleshooting and diagnosing malfunctions in the Headend, HFC and fiber optic networks, and Home Terminal Units.

• Support customers by repairing both local plant performance issues and customer-owned equipment using professional electronic test equipment.

• Assist in the enhancement of our services by interpreting system/network design maps, verifying documentation, and reporting findings according to company standards.

• Splice and terminate coaxial and fiber optic cables, mount active and passive devices (both aerial and underground), activate devices, and conduct tests to ensure optimal performance as per company, manufacturer, and design specifications.

• Conduct surveys to assess if customer-requested locations can receive services, creating necessary maps/drawings for estimating costs for plant/drop extensions as needed.

• Accurately perform underground facility locates using plant maps and electronic locating equipment to prevent cable damage and service interruptions.

• Execute construction maintenance tasks including splicing and activating coaxial and fiber optic cables to restore plant specifications and repairing/upgrading damaged aerial/underground plant.

• Continuously monitor the plant for signal leakage and perform track and repair activities as required.

• Provide training to system technical personnel as directed by management.

Qualifications

• A one-year certificate from a college or technical school; or three to four years of related experience and/or training; or an equivalent combination of education and experience. Must complete the Sparklight Technical Training Center Advanced Technician course within 6 months of hiring.

• Familiarity with signal level meters, volt-ohm meters (VOM), leakage detection equipment, time domain reflectometers (TDRs), optical time domain reflectometers (OTDRs), and related testing equipment.

• Knowledge of rules and regulations from various regulatory bodies impacting telecommunications operations, including FCC, NEC, NESC, OSHA, and DOT regulations.

• A valid driver's license from the state of employment is required.

• The position requires the ability to work a flexible schedule, including responding to service interruptions, and being available for overtime, weekends, evenings, and holidays as necessary.

Core Competencies

• Committed: Respect each customer while diligently supporting their needs and community.

• Helpful: Provide expert, respectful, and empathetic support to address customer needs effectively.

• Proactive: Understand customer needs and enhance their experience for a seamless relationship with us.

• Personal: Know our customers and tailor your interactions to meet their expectations.

Benefits

Cable One and our family of brands value the role our associates play in our success, offering a competitive benefits package, including:

• Medical, dental, and vision plans - coverage starts on your first day!

• Life insurance for self, spouse, and children.

• Paid time off for vacations, holidays, and personal/sick days.

• 401(k) with 100% company match, starting on the first day of service, up to 5% of eligible compensation.

• Group legal plan with identity theft protection.

Additional Perks

• Tuition reimbursement up to $5,250 in the first year.

• Annual community support for various organizations across the U.S.

• Associate recognition and awards programs.

• Numerous opportunities for career advancement.

• A collaborative and engaging work environment.

Our Commitment

Diversity is integral to our success at Cable One and our family of brands. We believe that our unique talents, backgrounds, and perspectives create an unstoppable force, living by the motto 'Stronger Together' each day.

Cable One and our family of brands are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, or disability.

Pre-hire Processes

Cable One and our family of brands are dedicated to the safety of our associates and customers. Job offers are contingent upon background checks, drug screening, and reference checks. Only after successfully passing these checks will individuals be approved for hire and ready to start their rewarding careers.

Individuals hired into DOT regulated positions must meet requirements under the Company's DOT program, including passing a road test examination, safety review of driving records, and drug testing.

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