Job Details

divh2Bilingual Customer Service Representative (French/English)/h2pAre you passionate about helping customers succeed and equally comfortable solving both software and hardware challenges?/ppAt Keycafe, were looking for a Bilingual Customer Service Representative (French/English) based in Morocco to deliver world-class support for our global users. Youll troubleshoot technical issues, guide customers through product features, and ensure a seamless experience across phone, chat, and email. This role requires exceptional communication, strong problem-solving skills, and a deep sense of ownership and reliability./ppYoull be part of a growing SaaS/IoT company whose SmartBox key management system powers secure operations for businesses in over 30 countries./ph3What Youll Do/h3ulliProvide prompt, friendly, and accurate support in English and French across phone, chat, and email./liliTroubleshoot both software and hardware issues, escalating complex cases when necessary./liliManage and prioritize multiple tickets simultaneously in a high-volume environment./liliGuide customers through setup, configuration, and feature use of Keycafes SmartBox system./liliDocument solutions and identify recurring technical issues for process improvement./liliCollaborate with internal teams to ensure customer feedback helps shape better products./liliParticipate in support projects to continuously improve the departments tools, workflows, and knowledge base./liliMaintain calm and professionalism while handling irate or urgent customer situations./li/ulh3Why Join Keycafe/h3ulliGlobal scale, real impact: Support customers across industries worldwide, from hospitality to logistics./liliTech-forward company: Work with cutting-edge SaaS/IoT systems and stay current with AI-driven support innovations./liliGrowth-focused culture: Training, mentorship, and advancement opportunities in a rapidly scaling company./li/ulh3About Keycafe/h3pKeycafe, headquartered in Vancouver, powers secure and seamless key management for businesses worldwide. Our SmartBox system combines IoT hardware with cloud software to give organizations total control over their keys anytime, anywhere. From hospitality and property management to logistics, fleets, and government, companies rely on Keycafe to keep operations secure, efficient, and scalable./p/div