Job Details

Why Bally's?

Bally's Corporation is a global casino?entertainment company with a growing omnichannel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and access to OSB licences in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Ballys Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first?in?class sports betting platform, and Bally Casino, a growing iCasino platform. With 10,600 employees, the Companys casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Ballys also has rights to developable land in Las Vegas post?closure of the Tropicana. Upon completion of the announced merger with The Queen Casino & Entertainment Inc. ("Queen"), the above portfolio is expected to be supplemented with four additional casinos across three states, one of which will be an additional state that expands Ballys jurisdiction of operations to include Iowa. Queen will also add over 900 employees and operations currently comprising approximately 2,400 slot machines, 50 table games, and 150 hotel rooms to the Ballys portfolio. Ballys will also become the successor of Queens significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).

The Role:

Responsible for the operation of the VIP department which includes VIP clerks and hosts.

Responsibilities:

• Manages Casino Hosts in the VIP Services Department.
• Is responsible for the overall direction, coordination, and evaluation of this unit.
• Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws.
• Interviewing, hiring, training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Comp privileges.
• Handles customer requests, complaints and problems in a friendly, courteous and professional manner and anticipates guests needs.
• Arranges and entertains customers at special events.
• Organizes air, limousine and bus transportation for guests.
• Keeps all VIP staff informed of all necessary information.
• Develops new customers and maintains existing customers for Table Games.
• Obtains credit information to establish credit lines.
• Schedules VIP staff.
• Other duties may be assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• Technical/other training (preferred)
• Associates (preferred)
• Bachelors (preferred)

Experience

• Fifth year college or university program certificate; or two to four years related experience and/or training; or equivalent combination of education and experience. (required)

Licenses & Certifications

• LA Alc Compliance Trainer (required)
• Alc. Beverage Operator (required)
  
• LA Ops License (required)

Skills

• Hospitality (required)
• Customer/ Client Focus (required)
• Confidentiality (required)
• Communication (required)
• Customer Service (required)

Whats in it for you:

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.