Job Details

Job Title: HR Consultant 2
Job Location - Rosemead, CA
Duration - 12 months

Hybrid Schedule In-Office Monday & Tuesday
M-F 8-5 / 7-4 Shift may vary due to business needs

Provides centralized human resource services spanning payroll, benefits, and other transactions through the HR service center (HRSC). Ensures efficiency of service center operations, technology, and transaction processes.

Establishes standards and procedures for handling employee questions, transactions, and administration of human resource programs. Coordinates services with the human resource information systems, human resource program managers, and technology specialists.

Responds to inquiries to the Human Resources Service Center via telephone or the case management tool in a fast-paced environment, identifying and escalating process inefficiencies and failures. Utilizes case management tools to track, monitor, and respond to requests from employees, leaders, vendors, and applicants.

Utilizes standard operating procedures and policies to assist employees, leaders, vendors, and applicants on a wide variety of detailed HR-related topics. Ensures employment files align with departmental guidelines and regulatory requirements by completing file audits for both new hires and transfers.

Conducts regular audits and reviews of HR service delivery processes, systems, and documentation to ensure compliance with internal policies, legal requirements, and industry standards. Completes termination requests within applicable systems and corrects file feed exceptions.

Works with HR partners to complete weekly, monthly, and annual reporting and audits as needed, leading the documentation of HR service processes for the HR service center. Participates in the development and delivery of training for internal staff, specialist groups, or others as needed.

A material job duty of all positions within the Company is ensuring the protection of all its physical, financial, and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

Required Skills/Attributes

• Three or more years of experience in an HR-related discipline.

• HR Systems & Case Management Proficiency
• Regulatory & Policy Compliance
• Communication & Customer Service
• Analytical & Problem-Solving Skills
• Collaboration