Job Details

Purpose/Job Function:

The Logistics Associate is responsible for building and maintaining customer relationships and coordinating day-to-day tasks to meet client expectations. This role will effectively provide support for billing, account setup, and other operational tasks.In addition, this role is responsible to uphold our core values: Ethics, Engagement, and Excellence.

Essential Functions:

• Communicate with client, carrier and internal teams to manage and resolve billing and/or rate issues.
• Manage aspects of account setup including generating web users, EDI, BOL and carrier account numbers.
• Responsible for daily execution of transportation needs, including tracking and scheduling shipments, communicating status updates with internal team and clients.
• Identify opportunities and offer recommendations to implement solutions and improve cost efficiency by analyzing client's shipment data.
• Manage and resolve daily carrier service issues, failures and delays.
• Perform critical customer service functions, which include daily interface with assigned clients, order building, expediting, load tendering to LTL and TL incumbent carriers and event exception management.
• Performs other tasks as assigned by supervisor.

• Strong computer skills with working knowledge of MS Office Software: Outlook, Word, and Excel.
• Ability to effectively communicate verbally and in writing using professional etiquette
• Must have strong organizational and "follow-up" skills.
• Demonstrated ability to work as a team.
• Ability to provide sound problem solving.
• Ability to pay excellent attention to detail.
• Ability to work independently and with minimal guidance.
• Experience analyzing and interpreting written material and quantitative data to draw conclusions and make recommendations based on that data.

• High School Diploma or GED
• Minimum one year of experience in transportation industry
• Minimum one year of experience in a customer service or related environment