Job Details

Desktop Specialist

Job Category: Information Technology Requisition Number: DESKT002772

Posted: September 13, 2023

Full-Time

Shreveport LA Shreveport, LA 71107, USA

Description

Essential Duties:

• Deploy and image computer assets
• Manage, configure, and deploy software applications
• Provide support for Helpdesk team members
• Manage, update, and support all assigned Windows Servers or software applications
• Troubleshoot, diagnose, and resolve Desktop operating and application issues
• Assist in supporting the printer/printing infrastructure
• Assist in maintaining/cataloging IT assets
• Assist Administrators in ad hoc IT special projects
• Manage, configure, and troubleshoot endpoint protection systems
• Perform system moves, adds, and changes for end-users
• Work with customers to ensure better understanding of new technologies and to provide in-person and remote phone support to answer questions about devices and issues
• Participation in nights and weekend work as needed
• Perform other duties as assigned

Requirements:

• A minimum of 4 years of related experience
• An associate degree in Information technology or related field. IT certification and work experience may be substituted for this requirement
• A working understanding of Office 365
• A working understanding of Windows Server 2016/2019/Windows 10/11
• A familiarity with PowerShell its uses within an enterprise environment
• Experience providing onsite and remote support assistance
• Strong customer service capabilities
• Possess a working knowledge of IT Standards
• Possess a working knowledge of Network Fundamentals
• Comfortable working with IT support ticketing systems
• The ability to manage their time and strong multitasking capabilities
• Experience with Microsoft Azure or Azure services is a plus
• Experience Administering O365 or Email systems is a plus

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.