Job Details

Hertz - 5103 Hollywood Avenue - Responsibilities: Provide customer service that is above and beyond for customer satisfaction and retention; Responsible for first contact resolution and the customer interaction experience within the location; Immediately handles and resolves customer issues at the counter with hospitality and professionalism; Serve as the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score; Analyze NPS results to determine cause and execute on plans to improve guest satisfaction