Job Details

Join our dynamic team as a Customer Support Agent for TurboTax! This is your chance to work from home while providing essential support to customers with their TurboTax inquiries.

• Competitive Pay: Earn a starting wage of $18.50 per hour.
• Certification Bonus: Receive a fantastic $405 bonus upon completing TurboTax Product Expert training.
• Flexible Scheduling: Enjoy the freedom to set your own hours between 8am EST and 12am midnight EST, any day of the week.
• Special Turbo Bonus: For hours worked between April 9-15, earn an additional $5/hr, provided you meet the minimum requirements.
• Quick Certification: Complete your training in just 3 days with comprehensive support to guide you.
• Minimum Commitment: We ask for a minimum of 25 hours per week, with opportunities to take on more shifts.
• Continuous Support: You'll receive ongoing assistance from a Subject Matter Expert (SME) during live calls, along with the help of a Marketplace Performance Specialist (MPS).

In this role, you will assist TurboTax customers by addressing questions related to:

• Downloading and logging into TurboTax.
• Getting started with the software and navigating its features.
• Importing documents and printing and filing returns.

No previous accounting experience is necessary; we are looking for enthusiastic individuals who are eager to learn and provide outstanding customer service. Strong communication skills are key to articulating solutions effectively and empathetically. Come join us in delivering exceptional service and supporting our customers' needs!