Job Details

Job Title: Shift Leader Department: OperationsReports to: General Manager FMLA Group: HourlyGENERAL SUMMARY:The Shift Leader has the primary responsibility for running PRIMO SHIFTS; conveying the Dillas culture to his/her Team Members and Customers.* Deliver The Goods! - On each shift you elevate our Core Values: Good Food, Good People, and Good Times while Working Hard and Keeping It Clean!* Use the Tools - leverage company provided materials to train, coach, and run high performing shifts* Get Dirty - be a hands on working manager* Execute - drive key measures of shifts to include: cleanliness, speed of service, training, food cost and labor to name a few* Unique Experience - Be a Customer advocate and communicate Customer needs to Team Members to assure PRIMO Customer satisfaction during shiftPRINCIPAL DUTIES AND RESPONSIBILITIES:* Lead, Manage, and Accountability:* Give Clear Direction - Set the tone daily by giving clear direction to your Team. Have energetic pre and post shift meetings and align the Team with the goals!* Creating an Opening - Set goals and empower the Team to achieve them. Provide opportunities for success!* Set Clear Expectations - Define the standards with great training and be vocal about the expectations at Dillas. Be a great coach.* Communication - Give feedback and seek feedback. We want to communicate really well and have an open door mentality when confronting issues.* Follow up - You've given direction and set expectations. Now - follow up on if the Team achieved the goal or not. If yes, CELEBRATE IT! If not, it's okay. Lets root cause why and put a plan in place to succeed next time.* You're a Big Dilla:* Be a great coach - train Team on proper Dillas procedures on each shift* Inspire - motivate Team to maximize their potential on each shift* Appreciate - Respect your Team and treat others the way you want to be treated* Acknowledge - Understand the Team made a choice to work with us. Thank them often.* Award - Celebrate the successes! Recognize the Team for PRIMO performance!* Team and Customer Safety:* Prioritize people - know that Team and Customer safety is our number one priority* Rules - know the rules and ensure they're followed by all* To Do's:* Own your seat at the table - support and promote all programs and initiatives of your restaurant* Stay organized - plan ahead and play your part to support your Leadership Team* Do it Now - have an action based mentality and always go the extra mile* Add to your plate - strive to develop yourself, strive to take on more responsibility, and grow personally and professionally!CHARACTER TRAITS:Empathetic. Authentic. Passionate. Vulnerable. Positive. Integrity. Fun. Engaged. Efficient. Accountable. Striving. Focused. Organized. Productive. Professional.ADDITIONAL REQUIREMENTS:The intellectual and physical demands described below are representative of what must be met by a Shift Leader to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable Managers with disabilities to perform the essential functions.* Must be 16 years of age or older* Proficient in a variety of technology systems* On occasion, may be required to lift and carry, push or pull heavy objects up to fifty pounds; kneel, bend or stoop, ascend or descend stairs; reach and grasp objects