Job Details

About the job Phone & Data Entry Specialist (Remote) Help our essential workers get to the frontlines! We are looking for phone and data entry specialists to play a part in connecting nurses with healthcare facilities needing to fill shifts. You will navigate online to verify the nurses credentials after theyve selected the healthcare facility they would like to work with. Youll then follow-up with the nurse with a written message to confirm if their credentials are valid for that facility. You will also be handling follow up phone calls with those checking on the status of picking up shifts. Join Five Star Call Centers and become part of this critical team helping our essential healthcare workers.Click here to learn more about becoming Five Star Extraordinary.This position is work-at-home for individuals living in the state of Louisiana. We have a Bring Your Own Device or equipment can be sent you option. Details below.Job highlights Qualifications 1 year of customer service or customer support experience1 year of previous call center or office background experience requiredTechnical savvyPrevious remote work from home experience a plusQuick learner and able to work independentlyType 35 words per minute accuratelyStrong phone and verbal communication skills along with active listeningA background check applicable with state and federal laws is requiredEquipment Provided Option Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipmentBring Your Own Device (BYOD) Option - This position requires you to provide your own equipment and workspace.Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)Hardware/Software Requirements Processor: Intel® Core i5 5200 Series or greaterMemory: 8GB on Windows 8.1 / 10 64 bitsScreen Resolution: 1280x768 or higher, dual monitors required.USB headset Click here for an exampleNo Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)Firewall must be enabled (Will be checked prior to allowing login to system)Click her for the BYOD policy for full detailed list of requirementsResponsibilities Manage large amounts of inbound or outbound calls in a timely mannerFollow communication "scripts" when handling different topicsIdentify customers' needs, clarify information, research and provide solutions and/or alternativesAccess company and client resources provided to accurately handle the callPerform Data Entry and Customer Service skillsBe able to navigate on-line efficientlyWork requests/records received for those requesting to sign up for a shiftIdentify customers' needs, research to see if request has credentials neededSkillfully change from one task to another without loss of efficiency or composureBe available at your desk, maintaining punctuality and attendance at all scheduled timesRemain positive and professional in all customer interactionsFlexibility to cross train as requestedStarting pay - $14/hour, plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performanceWork hours - Shifts between 12:30pm-11:00pm (CST) Must have a end time of 9p-11p; Work Days - Mon-Fri & Every Other Weekend (day off during the week on wkd rotation)Paid Training - 2-3 weeks in length from 8:00am-5:00pm Mon-Fri (CST)Status - Full Time ; Benefit eligible 1st of month after 60 days - click to see benefits-at-a-glance#J-18808-Ljbffr