Job Details

Ochsner Health - - Responsibilities: Answers incoming calls and makes outgoing calls to schedule patients in technology systems, matching physician-specific scheduling guidelines with patient preferences; Collects and maintains accurate basic patient information relating to registration and insurance in compliance with HIPAA; Schedules patient appointments system-wide for providers, including specialty and ancillary services, with proper prep instructions; Processes messages from voice, live chats, patient portals, and texts related to patient and physician requests such as appointments, referrals, prescriptions, and complaints; Assists with training initiatives for new hires and contributes to contact center metrics and performance expectations