Ochsner Health - - Responsibilities: Provide excellent customer service to all patients, guests, and family members; Schedules and reschedules patient appointments by phone or in person; Performs vital signs and other screenings, obtaining height, weight, allergy and medication history and other assessments; Explains insurance benefits and collects co-pays, deductibles and self-pay portions due; Prepares patient for exam, explaining any procedures before they are performed and answering the patients questions