Job Details

Quality Specialist

The Quality Specialist supports the Manager of Quality in maintaining and improving the company's Quality Management System (QMS). This role is primarily focused on SOP development and control, internal auditing, inspection documentation, ERP quality records, and audit readiness. The Quality Specialist works cross-functionally with Engineering, Operations, Purchasing, and Production to ensure quality requirements are clearly defined, documented, and followed.

Responsibilities

The Quality Specialist's responsibilities include, but are not limited to:

• Create, revise, and maintain Standard Operating Procedures (SOPs), work instructions, and quality-related documentation
• Manage document control activities, including revisions, approvals, and distribution
• Ensure controlled documents are current, accessible, and properly archived
• Plan, conduct, and document internal quality audits
• Track audit findings, corrective actions, and follow-up activities
• Support external audits
• Support inspection documentation and verification activities
• Enter, review, and maintain quality records within the ERP system
• Assist with data review, reporting, and basic quality trend analysis
• Support development and maintenance of training materials related to SOPs and quality processes
• Assist with training coordination and documentation
• Support continuous improvement initiatives and corrective/preventive actions
• Serve as a quality liaison between departments (Engineering, Operations, Purchasing, Production)
• Communicate quality requirements and documentation updates clearly and effectively
• Assist in resolving quality issues through collaboration and documentation support

Non-Essential / Additional Responsibilities

• Participate in quality meetings and improvement initiatives
• Assist the Quality Manager with special projects as assigned
• Perform occasional floor inspections or verifications as needed

Education and/or Experience Required

High school diploma or equivalent 2+ years of experience in quality, documentation, or manufacturing support role Experience in creating or maintaining SOPs or controlled documents Experience with Microsoft Office Suite or related software Proficiency with ERP systems, Microsoft Office (Word, Excel)

Required Skills & Capabilities

Abstract reasoning Ability to make objective and resolute decisions Problem analysis and assessment Excellent verbal and written communication skills Excellent interpersonal skills Excellent organizational skills with emphasis and attention to detail Ability to work independently and handle multiple projects

Physical Requirements

Ability to walk production areas and perform visual inspections Ability to sit, stand, and use a computer for extended periods Capable of accessing all areas of the facility Must be able to access a variety of spaces and shelving units by stretching, squatting, and reaching. Must be able to work in cold and hot temperatures in the Warehouse.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Gordon, Inc. was founded in Shreveport, Louisiana, 1964. Gordon, Inc., is now located in Bossier City, LA with a state-of-the-art manufacturing facility utilizing over 226,000 square feet, and globally supported by over 70 independent manufacturing representatives. Gordon specializes in sustainable architectural metal products for interior and exterior applications. Product applications include specialty metal ceilings and wall systems, drywall and plaster trims, column enclosures, and many other architectural specialty products. Systems are designed for commercial, acoustical, educational, cleanroom, data center, healthcare, correctional, industrial, and institutional environments. Gordon, Inc. is an award-winning manufacturer and is widely known throughout the industry as the leader in custom architectural specialties.