Job Details

Plumbing Supervisor

Location: Shreveport, LA Company: American Leak Detection of Shreveport

We are a growing plumbing and leak detection company focused on high-quality work, efficiency, and customer satisfaction. With multiple trucks on the road, we're looking for a leader who can not only manage a teambut also produce revenue, improve performance, and help scale operations.

Position Overview

We are seeking a hands-on Plumbing Supervisor who leads from the front. This role is responsible for managing technicians, overseeing job quality, and actively contributing to revenue through fieldwork, high-level diagnostics, and closing larger or more complex jobs.

This is not a desk-only positionyou will be in the field, coaching, troubleshooting, and driving results.

Key Responsibilities

• Perform advanced plumbing and leak detection work
• Assist techs on high-value or complex jobs
• Help close and upsell larger jobs when opportunities arise
• Supervise, train, and mentor plumbing technicians
• Ride along with techs to improve performance and sales skills
• Hold team members accountable for productivity and quality
• Assist in hiring and onboarding new technicians
• Dispatch and adjust schedules to maximize efficiency
• Monitor job progress and ensure deadlines are met
• Reduce callbacks through quality control and training
• Work closely with office staff to keep operations smooth
• Ensure all work meets company standards and code requirements
• Handle escalated customer concerns professionally
• Maintain strong communication with customers on complex jobs
• Being aware of KPIs such as:
• Revenue per truck
• Average ticket
• Callback rate
• Job completion times
• Identify areas for improvement and implement solutions

Qualifications

• 5+ years of plumbing experience (service and/or leak detection preferred)
• Proven leadership or foreman experience
• Strong diagnostic and troubleshooting skills
• Ability to train and develop technicians
• Experience with flat-rate pricing and upselling is a plus
• Valid driver's license

What We're Looking For

• A leader who takes ownership and drives results
• Someone who can balance production + management
• Strong communicator with both customers and team members
• Profit-minded and performance-driven

Compensation & Benefits

• Competitive base pay + performance incentives/bonuses
• Health insurance
• Dental insurance
• 401(k) retirement plan
• Company vehicle
• Paid time off

Why Join Us

• Opportunity to grow with a scaling company
• Leadership role with real impact
• Performance-based earning potential
• Strong team environment focused on winning