Job Details

Job SummaryThe Service Manager is a leadership position responsible for the Service department's financial performance, departmental operations, and warranty administration and execution.Essential Responsibilities* Improve the department's financial performance through increased productivity, and inventory and equipment management.* Help develop, implement. and maintain consistent department productivity processes and procedures that drive revenue growth, increase gross margin, and decrease expenses.* Assist with business plan and annual budget development.* Manage and maintain mobile fleet and equipment.* Lead and grow a team of coordinators, collaborating cross-functionally with stakeholders and other teams within the company.* Develop talent through effective hiring, mentoring, development, and coaching.* Assign work, schedule, and supervise assistant service supervisor, technicians, service coordinators.* Promote and lead the branch safety program, including participation on branch risk performance committee.* Organize and optimize preventive maintenance (PM) and quoted service.* Working with the Service Coordinators, increase efficiency of PM schedules by analyzing geography, multi-work order trips, priority, technician skills, equipment and parts requirements and other resources.* Open, issue, track, and close service work orders.* Conduct warranty actions and filings to internal Warranty Administrator.* Manage field service reports (FSRs) and their appropriate follow-up.* Supervise proper usage, flow, and disposition of FSRs.* Review FSRs for proper completion of customer service and equipment data, performed work, follow-up requirements, warranty applicability, parts and material usage documentation, time and mileage information, and customer signature and closure.* Direct FSR disposition and filing.* Direct all billing instruction submission and job completion action.* Other duties as assigned.Knowledge & Skills* Strong ability to lead, persuade, motivate, and influence others.* Ability to multi-task, prioritize, and manage time effectively with strong attention to detail.* Excellent communication skills, both written and verbal.* Strong organizational skills.* Proficient in Microsoft Suite of programs.* Excellent customer service skills.* Ability to learn quickly and teach others complex data and process and control tasks.* Experience with Crystal Reports or Great Plains Dynamics applications preferred.Education & Experience Preferences/RequirementsDegree Required: Associate's DegreeDegree Preferred: Bachelor's DegreeYears of Experience: 4-5