Job Details

Description

Responsibilities

• Demonstrates a winning personality with refinement and character. Displaying an outgoing personality using confidence and style.
• Performs all assigned tasks with enthusiasm, professionalism and exceeds our customer's expectations.
• Greet each guest as they arrive with enthusiasm and a smile.
• Accurately uses proper telephone techniques and etiquette.
• Provides guest with information including hotel, casino and restaurants, including hours of operations, special events and promotions.
• Responsible for cash bank, retrieving and returning proper amount to designated area. Giving proper amount of change to guest including even exchange.
• Ensures accommodations meet and exceed guest's expectations by using proper call back procedures.
• Comply with all department policies/procedures.
• Handles and informs management of customer feedback, encouragements or improvement opportunities.
• Ability to relate effectively in one-on-one situations with guests and other members of the Company.
• Be completely knowledgeable about all Bally's programs, promotions, activities and functions.
• Assist in training new Front Desk Clerks as appropriate.
• Answer patrons' complaints and resolves problems.
• Must carry out safety and emergency procedures including, but not limited to, fire, crowd control, inclement weather and bomb threats.
• Must communicate with guests and be able to direct/escort them to various facilities and functions within the property.
• Must interact with guests and other hotel employees in a courteous, empathetic, and discreet manner.
• Supports and maintains Bally's courtesy guidelines to guests and employees.
• Promote outstanding guest relations.
• Perform tasks outlined on daily checklist.
• Performs other duties as assigned.
• Regular attendance in conformance with the standards, which may be established by Bally's from time to time is essential to the successful performance of this position.
• Front Desk Clerks with irregular attendance will be subject to Bally's disciplinary procedures.
• Due to the cyclical nature of the hospitality/entertainment industry, Front Desk Clerks may be required to work varying schedules to reflect the business needs of the property.
• Upon employment, all Front Desk Clerks are required to fully comply with Bally's policies and procedures for the safe and efficient operation of Company facilities.
• Front Desk Clerks who violate Company policies and procedures are subject to disciplinary action.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The team member is occasionally exposed to toxic or caustic chemicals and risk of electrical shock.
• The team member must be able to move freely in a confined area.
• The noise level in the work environment is usually moderate.
• Must be able to work in a smoking environment.

Additional Benefits:

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts

Compensation:

• $14.00/hr

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications
Education Technical/other training (required)
High School (required)
Experience High school diploma or general education degree (GED); or one year's previous experience and/or training; or equivalent combination of education and experience. (required)
Skills

Hospitality (required)

Communication (required)

Customer Service (required)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Required

Preferred

Job Industries

• Other