Job Details

Job Description Job Description Salary: $40-$50/hrJob SummaryMorris Technology Solutions (MTS) is seeking an experienced Avaya Aura VoIP Engineer contractor to support, maintain, and enhance an enterprise phone system within a healthcare environment. This role focuses on migrating small clinic phone systems into an Avaya Aura enterprise platform, as well as supporting VoIP infrastructure, call routing, and voice-related network configurations across the organization.The Avaya Aura VoIP Engineer will be responsible for installing, configuring, and supporting telephony systems for clinical and administrative users. This includes troubleshooting call quality issues, managing SIP and call routing configurations, supporting endpoint devices, and ensuring proper integration with network and carrier services. The ideal candidate is a hands-on voice professional with strong troubleshooting skills who can work independently and communicate effectively with both technical and non-technical stakeholders.Key ResponsibilitiesInstall, configure, support, and maintain Avaya Aura components while working with smaller clinics to transition independent systems into the enterprise platformTroubleshoot VoIP call quality issues, including latency, jitter, packet loss, and one-way audioConfigure and support SIP trunks, codecs, dial plans, hunt groups, and call routingWork closely with network teams to ensure proper VLAN, QoS, and routing configurationsPerform adds, moves, and changes (MACs) for phones, extensions, voicemail, and call routingSupport endpoint devices including desk phones, softphones, and conference phonesAssist with phone system upgrades, firmware updates, and vendor coordinationProvide documentation for configurations, troubleshooting steps, and system changesSupport integrations with voicemail, paging, conferencing, and carrier servicesRequired QualificationsHands-on experience with Avaya Aura phone systemsStrong understanding of VoIP technologies, including SIP, RTP, call management concepts, and voicemail or auto-attendant call flowsSolid networking knowledge, including VLANs, IP addressing, subnetting, DNS, DHCP, and basic routing and switching conceptsExperience troubleshooting network-related voice issuesFamiliarity with firewall and NAT considerations for VoIPAbility to read packet captures and logs using tools such as WiresharkStrong communication skills and ability to work with both technical and non-technical stakeholdersAbility to work independently in a fast-paced, project-based environmentPreferred Skills and ExperienceExperience supporting small business phone systems or mixed SMB and enterprise environmentsExposure to other PBX platforms such as Vodavi, Mitel, NEC, FreePBX, or 3CXExperience working with carriers and SIP providersKnowledge of QoS configuration on network switchesBasic scripting or automation experiencePrior experience working in a healthcare, financial, or multi-site environment