Job Details

Responsibilities

* Demonstrates a winning personality with refinement and character. Displaying an outgoing personality using confidence and style.

* Performs all assigned tasks with enthusiasm, professionalism and exceeds our customer's expectations.

* Greet each guest as they arrive with enthusiasm and a smile.

* Accurately uses proper telephone techniques and etiquette.

* Provides guest with information including hotel, casino and restaurants, including hours of operations, special events and promotions.

* Responsible for cash bank, retrieving and returning proper amount to designated area. Giving proper amount of change to guest including even exchange.

* Ensures accommodations meet and exceed guest's expectations by using proper call back procedures.

* Comply with all department policies/procedures.

* Handles and informs management of customer feedback, encouragements or improvement opportunities.

* Ability to relate effectively in one-on-one situations with guests and other members of the Company.

* Be completely knowledgeable about all Bally's programs, promotions, activities and functions.

* Assist in training new Front Desk Clerks as appropriate.

* Answer patrons' complaints and resolves problems.

* Must carry out safety and emergency procedures including, but not limited to, fire, crowd control, inclement weather and bomb threats.

* Must communicate with guests and be able to direct/escort them to various facilities and functions within the property.

* Must interact with guests and other hotel employees in a courteous, empathetic, and discreet manner.

* Supports and maintains Bally's courtesy guidelines to guests and employees.

* Promote outstanding guest relations.

* Perform tasks outlined on daily checklist.

* Performs other duties as assigned.

* Regular attendance in conformance with the standards, which may be established by Bally's from time to time is essential to the successful performance of this position.

* Front Desk Clerks with irregular attendance will be subject to Bally's disciplinary procedures.

* Due to the cyclical nature of the hospitality/entertainment industry, Front Desk Clerks may be required to work varying schedules to reflect the business needs of the property.

* Upon employment, all Front Desk Clerks are required to fully comply with Bally's policies and procedures for the safe and efficient operation of Company facilities.

* Front Desk Clerks who violate Company policies and procedures are subject to disciplinary action.

Work Environment:

* The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

* The team member is occasionally exposed to toxic or caustic chemicals and risk of electrical shock.

* The team member must be able to move freely in a confined area.

* The noise level in the work environment is usually moderate.

* Must be able to work in a smoking environment.

Additional Benefits:

* Competitive Salary with annual performance reviews

* Comprehensive health coverage plan that includes medical, dental, and vision

* 401(K)/ Company Match

* Access Perks and Childcare discounts

Compensation:

* $14.00/hr

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.