Job Details

Position OverviewThe Frozen Supervisor oversees the daily operations of the frozen food department, ensuring product availability, proper storage, and an organized, well-maintained sales floor. This role leads the frozen team in maintaining optimal in-stock conditions, controlling shrink, and delivering a clean, efficient shopping experience while supporting overall store performance.Key ResponsibilitiesDepartment Operations* Supervise daily frozen department functions including receiving, stocking, rotation, and inventory control* Ensure proper handling and storage of frozen products to maintain quality and food safety* Maintain strong in-stock conditions and minimize out-of-stocks* Oversee backroom organization and efficient product flowCustomer Service & Sales* Provide excellent customer service and assist customers with locating products* Maintain fully stocked, faced, and organized freezer cases to maximize sales* Ensure accurate pricing, signage, and promotional executionTeam Leadership & Development* Lead, train, and support frozen food clerks* Assign daily tasks and ensure productivity standards are met* Monitor performance and provide coaching as needed* Promote a positive, team-oriented work environmentMerchandising & Standards* Ensure proper product rotation (FIFO) and removal of damaged or outdated items* Maintain clean, organized freezer cases and aisles* Execute company merchandising plans, displays, and seasonal resetsFood Safety & Compliance* Ensure compliance with all food safety and temperature control standards* Monitor freezer equipment and promptly report issues* Follow all company policies, safety procedures, and regulatory requirementsOperational & Financial Support* Assist with inventory counts, ordering accuracy, and shrink control* Track department performance including sales, waste, and labor usage* Support efficient labor scheduling and productivity standardsQualifications* Previous grocery or frozen department experience preferred* Knowledge of product rotation, stocking, and inventory practices* Strong organizational and leadership skills* Ability to work in a fast-paced environment and cold conditions* Basic math and computer skills* Flexible schedule including early mornings, nights, weekends, and holidaysKey Competencies* Attention to Detail* Product Rotation & Inventory Control* Leadership & Team Development* Time Management* Operational Execution* Customer FocusWork Environment* Frozen/refrigerated retail environment* Extended exposure to cold temperatures* Frequent lifting, stocking, and bending (up to 40-60 lbs)* Fast-paced, team-driven atmosphere