Job Details

SUMMARYLooking for a aBDC Manager to join our growing sales department. You'll work closely with upper management as well as the sales associate to ensure the business needs are met.WE OFFER:Health, Dental, Medical401KPaid Time OffRESPONSIBILITIESCreate, maintain and measure the internet and business development processes (for both sales and service)Manage a group of customer service representatives in a call center environmentDevelop and maintain the new hire and interview processes for all BDC reps/appointment coordinatorsCultivate engaged, intelligent and consistent staffAttract potential clients and retain current clientele by answering product and service questions received via phone and/or internetContribute to high scores for the manufacturer's customer satisfaction index (CSI)Strive for continual improvement in the BDC and the company as a whole. Give recognition when it is earnedHold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrityREQUIREMENTSDigital marketing experience is requiredPrevious dealership experience is a huge plusSuperior communication skills, both oral and writtenStrong email and phone presence is necessaryExceptional leadership skillsEnthusiastic with high energy throughout the sales workdayOutstanding organizational skillsAbility to stay strong and calm in a stressful environment; must thrive under pressureMust be willing to submit to a background check to employment.We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.#J-18808-Ljbffr