Job Details

Field Technician I

Responsible for asset management: processes deliveries and replenishes consumables, as well as coordinates shipping and receiving of materials. Maintains tools, test sets, and electronic equipment, including fiber optic transmission equipment, lightwave multiplexing equipment, and AC and DC power equipment. Assists in installations, provisions, tests, and maintains DS0 through OC-192 services. May install and test transmission/switching equipment. Troubleshoots network equipment, removes and replaces defective modules, tracks spares, and ensures repair. Monitors/locates route and assists in executing restoration in the event of a service interruption, proactively responds to potential problem areas in order to ensure the integrity of the network. Responsible for learning all of the systems and applications required to perform the job function adequately. Updates installation records, enters appropriate detailed log information on trouble tickets for reference, and provides reports to others on status updates and issues related to assignments. Performs preventive/scheduled maintenance and inspections on equipment and on the critical infrastructure, including HVAC systems, high-voltage electrical systems, and DC power plants. Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore the network. Proactively identify potential problem areas to ensure the integrity of the network and company. Assists in the installation/change/decommission and testing of next generation technologies such as edge compute, wavelength, fiber optic transport, Ethernet, SONET, and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE), including installation and delivery of end user services. Utilizes industry-standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities. AC power (on a limited basis). DC power installs, including tertiary and BDCBB. Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment. Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment, including HVAC systems, high-voltage electrical systems, and DC power plants. With the aid of training and coaching, responsible for learning trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and respond to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management. Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With the support of the manager, the ability to identify areas of improvement as applicable. Perform other duties assigned by the management team. Understands the basics of installation/change/decommissioning/testing of transport, Ethernet, SONET, and IP network layers for all available bandwidths offered.