Job Details

JOB DESCRIPTION:Appointment Scheduler

GENERAL SUMMARY OF DUTIES:Makes and schedules patient appointments in an efficient and timely manner and verify insurance eligibility prior to visits.

SUPERVISION RECEIVED:Reports directly to Scheduling Supervisor.

SUPERVISION EXERCISED:None.

TYPICAL WORKING CONDITIONS:Work is performed in an office environment.Involves frequent telephone contact with patients, other physician offices and hospitals.Involves frequent contact with staff, patients and drug representatives.Work may be stressful at times.Interaction with others is constant and interruptive.Contact involves dealing with ill people.

EXAMPLES OF DUTIES:(This list may not include all of the duties assigned.)

1. Books, coordinates and reschedules patient appointments.Relays necessary messages to staff.
2. Greets patients in a prompt, pleasant and helpful manner; both in person and on the phone.Verifies necessary information and records in the medical record and/or computer.
3. Maintains and updates current information on physician's schedules.
4. Answers telephone as calls are forwarded, screen calls, takes messages and provides general business information as it applies to the schedule.
5. Verify insurance eligibility prior to appointments.
6. Answer patient questions regarding contracts we participate in.
7. Schedules outpatient procedure appointments and admissions as required.
8. Answers questions regarding patient appointments.
9. Assists with preparation of the master schedule and transfers this information to the appointment books.
10. Obtains and organizes incoming records from the fax machine and lab printer.Distributes these to appropriate parties.
11. Oversee the entire scheduling process and report problems or irregularities.
12. Attend meetings as required.
13. Other duties as assigned.

PERFORMANCE REQUIREMENTS:

Knowledge, Skills & Abilities:

Knowledge of business office procedures.Knowledge of grammar, spelling, punctuation to relay messages and input patient information.Skill in operating a computer, photocopy machine, and fax machine.Skill in answering the telephone in a pleasant and helpful manner.Ability to speak clearly and concisely.Ability to read, understand and follow oral and written instructions.Ability to sort and file material correctly by alphabetic and numeric systems.Ability to establish and maintain effective working relationship with patients, employees and the public.

Education:High school graduate or GED.

Experience:

1. One year work experience, preferably in a medical office setting.
2. Knowledge of medical terminology desirable.
3. Word processing and computer experience desirable.

Certificate/License:None

TYPICAL PHYSICAL DEMANDS:Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies.Occasionally lifting files or papers weighing up to 30 pounds.Requires manual dexterity sufficient to operate a keyboard, operate a 10-key calculator, multi-lined telephone, photocopier, and other such office equipment as necessary.Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contact.It is necessary to view and type on computer screens for long periods and to work in an environment which can be stressful.

Equal Opportunity Employer