Job Details

Job description

Venue: Brookshire Grocery Arena & Shreveport Municipal Auditorium

Hourly Rate: Based on venue & position ($14.00 - $16.00)

JOB SUMMARY:

Event Staff provides excellent customer service to clients, customers, employees, guests, patrons and or visitors in accordance position assignment and Post Orders to ensure a safe, comfortable and enjoyable environment.

This position will be event based as needed.

Responsibilities: All responsibilities are to be carried out in an honest, ethical and professional manner and in accordance with client and/or Andy Frain policies and procedures.
Responsibilities may vary from location to location but will typically consist of the following:

• Controls movement of staff, visitors, property and or vehicles into and through the permitted areas of the client site; provided directions and places barriers; carries out admittance and access procedures as required.
• Assists visitors with a legitimate need to gain entry to the site; screens visitors and client employees in an efficient manner in order to expedite their admittance to the site.
• Provides excellent customer service; provides a courteous, respectful and pleasant interaction with each client employee and visitor. Presents a good impression of the client and Andy Frain by maintaining a professional image and greeting people in a polite and friendly manner.
• Provides operational assistance before, during and after events; monitors assigned area for safety, cleanliness and functionality and corrects or reports issues as required.
• Responds to accidents, conditions, emergencies or incidents in accordance with established procedures and/or through training; assists as required and provides direction or information to others.
• Reports incidents or suspicious activity to security personnel, client representatives, Andy Frain Management, life/safety personnel or public safety authorities as appropriate for the circumstances and/or as required by the site; prepares logs or reports as required.
• Completes other similar tasks as required by circumstance or post order.

Knowledge, Skills and Abilities:
The following knowledge, skills and abilities may be demonstrated through experience, training or testing.

• Must meet and continue to meet Andy Frain employment standards.
• Must be able to see, hear, speak and write clearly.
• Knowledge of or ability to learn safe work practices.
• Knowledge of or ability to learn emergency policies and procedures.
• Ability to carry out instructions furnished in written, oral or diagram form.
• Ability to be an effective team member.
• Ability to maintain professionalism in unusual or difficult circumstances.
• Ability to quickly assess and handle difficult and hostile situations.
• Ability to adapt to change in procedures, locations and the organization.
• Must possess strong interpersonal and customer service skills.
• Must be able to arrive on time for scheduled shifts.

Physical Requirements:
In order to fulfill the responsibilities of the job, with or without reasonable accommodation, the following physical abilities may be required:

• Ability to see, hear, speak and write clearly.
• Ability to able to sit, stand or walk for long periods of time.
• Ability to climb stairs, walk up inclines or on uneven terrain.
• Ability to reach with hands or arms, twist, turn, bend, stoop, kneel, crouch or crawl.
• Ability to lift and/or move up to 10 pounds and occasionally lift and/or move up to 50
  pounds.
• Possess close vision, distance vision and the ability to adjust focus.

Working Conditions: In order to fulfill the responsibilities of the job, with or without reasonable accommodation, the working conditions may include:

• Exposure to stressful, difficult or hostile situations.
• Requirement to work overtime without advanced notice.
• Exposure to inclement weather.
• Requirement to wear or use Personal Protective Equipment (PPE).
• Requirement to handle multiple tasks at the same time.
• Exposure to stressful and physical activity including frequent sitting, standing and walking for long periods, stooping, kneeling, crouching, crawling, climbing stairs or lifting 10 to 50 pounds.

Minimum Qualifications:
The following are the minimum qualifications of the job. Additional qualifications may be specified and receive preference depending on the nature of the position.

• Be at least 18 years of age.
• Be a citizen of the United States or lawful permanent resident.
• Have a high school diploma or a General Equivalency Diploma.
• Possess a reliable means of communication (i.e. phone).
• Possess a reliable means of transportation (public or private).
• Pass a criminal background check, in accordance with State/Federal law and guidelines.
• Possess a valid drivers license, as required for duty.
• Pass an employment and personal history check, in accordance with State/Federal law and guidelines.
• Possess basic aptitudes and physical abilities including; color perception, visual acuity, physical coordination, motor skills, meeting lifting requirements (pass the Fit for Duty).