Job Details

Job Title We Deliver the Goods:Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much moreGrowth opportunities performing essential work to support America's food distribution systemSafe and inclusive working environment, including culture of rewards, recognition, and respectPosition Purpose:Responsible for supervising customer service team assisting customers with order entries and inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems of a complex nature and deal with a variety of variables in situations where standardization may not exist. Trains new customer service representatives. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.Responsibilities may include, but are not limited to:Supervises associates to include, but not limited to: staffing, training, coaching, performance management and problem resolutionCoordinate and oversee the input of customer orders, credits and invoicing and ensure accuracy; back up as neededAssist customer service representatives with difficult or complex customer orders and problems, vendors and department interactionsProvide informative and professional assistance when working with the public, customers, vendors, and co-workersLead and train new customer service representatives; facilitate and / or schedule training and Customer Service meetingsDevelop spreadsheet reports as requested by managementPerforms other related duties as assigned