Job Details

Fair Haven Community Health Care (FHCHC) is seeking a Call Center Supervisor to oversee a remote team of call center representatives, ensuring timely patient access and high-quality service. You will monitor performance metrics, coach staff, and drive continuous process improvements in a healthcare environment.

The role emphasizes HIPAA compliance, collaboration with leaders, and frontline support during high-volume periods, with focus on bilingual English/Spanish communication to serve diverse